General Museum FAQs

  • Monday-Friday: 10am-5pm

    Saturday: 10am-2pm

    Sunday: CLOSED (For Private Birthday Parties)

  • Play Sessions are FREE to reserve, so in the event you don’t make your reservation, you don’t have to worry about a refund.

    Upon arrival you will either show your membership card or purchase Session Passes ($10 per child, adult included).

  • All museum visitors, members and non-members need to reserve a session prior to visiting. This ensures a quality experience for all and guarantees your spot (in the event the museum hits its capacity).

  • The museum recommends children ages 1-8 years old, for maximum exhibit enjoyment.

  • Shoes are not required, however the museum recommends children keep their shoes on for health and safety purposes.

  • The museum remains committed to sanitary procedures to ensure all guests experience a clean and enjoyable space.

    Each day, our team disinfects exhibits through an involved cleaning schedule. We hand-clean each exhibit prop and surface. Our tasted toy bins are also cleaned separately and returned to exhibits afterwards.

  • Children must be accompanied by an adult (18 years+) during the duration of your visit. Children are not allowed to be left in the museum without an adult present. Our staff team is consistently resetting exhibits and checking in/out customers. Museum staff are not responsible for supervising children.

  • The museum operates on timed ticketed play sessions. In the event that the next session is at capacity, we would not be able to accommodate re-entrance.

  • We accept Cash (bills less than $100), VISA, American Express, MasterCard, Disover, Gift Cards and Local First Gift Cards.

  • When scheduling allows, the museum does extend hours to field trip groups.

    For more information email kids@amuseumcolumbia.com your group size and any additional details.

  • All in-person and online memberships and gift card purchases are final sale.

  • We appreciate your business and want you to be completely satisfied with your purchase.

    Apparel: Must be returned to us within 14 days from the original purchase date. Any tags must be intact, receipt provided, and unworn/unwashed for STORE CREDIT ONLY.

    Merchandise Returns: Must be returned within 14 days. Only store credit will be issued. Store credit in the form of a gift card will be issued. The gift card may be used for future purchases and does not expire.

    Sale Items: All sale items and any purchases made with a coupon code are FINAL SALE and not eligible for return or exchange.

    Exchanges: Because of the quantity and rate at which items sell out, we do not offer online exchanges. If you want to exchange an item, we recommend placing a new order for the correct item and returning the original item. You will still receive store credit for the original item once we receive it.

    Damaged Items: Claims for damaged or faulty items must be reported WITHIN 48 HOURS of receiving your items to ensure proper credit. Please email a picture of the damaged item and your order number or receipt to shop@amuseumcolumbia.com and our team will assist you further.

    If you have any questions about returns or exchanges, please email shop@amuseumcolumbiacolumbia.com and we'll get back to you as soon as possible!!